FAQ
How long does shipping take?
Air freight takes 5-10 business days, sea freight 20-35 business days.
What is the minimum order?
There is no strict minimum order, we support beginners.
How is cost calculated?
Cost is calculated from weight/volume, product type, and route.
Is tracking available?
Yes, regular status updates are provided.
What if goods are damaged/refund?
We assist claim process based on terms and supporting documents.
Can you help find suppliers?
Yes, we provide sourcing and supplier validation services.
How does payment work?
Payments are staged based on service milestones.
How about customs?
Our team manages customs clearance documentation end-to-end.
Which is better, air or sea?
Air for speed, sea for better cost efficiency.
What is the beginner procedure?
Start with consultation, cost simulation, booking, then execution.